This interesting analogy was described by Al El-Nattar, President and COO of Rivet Logic while explaining the critical aspect in the procurement of enterprise-grade solutions. With great focus on digital transformation, organizations procure solutions and rely on system integrators for implementation. While these organizations have different procurement processes established, most of the decisions are driven by cost. However, reduction in the cost might compromise quality, which, in turn, increases the risk for businesses. If these solutions are not well-architected similar to the car with cheap parts, they may run for a few years but will need re-platforming to continue to innovate and stay competitive. “Rarely do we see evaluation criteria in a request for proposal to identify quality of underlying technology, for instance, how long the solution will last,” says El-Nattar. Set against this backdrop is Rivet Logic, an award-winning consulting, design, and systems integration firm. Leveraging deep technical expertise in modern enterprise software, the company builds innovative solutions that allow customers to enhance and upgrade according to their requirements for today and tomorrow. “We guarantee high-quality, low risk and cost effective IT services and ensure solutions that last many years into the future and keeps innovating,” affirms El-Nattar.
Rivet Logic’s success stems from its unique methodology that positions the company as a gap filler for organizations, enabling them to reap the full benefits of digital transformation. With every organization, irrespective of industry or market, undergoing digital transformation to satisfy the tech-savvy customers, including millennials, it is critical for system integrators to support them throughout the journey and not force customer processes to fit in. Some organizations might have reached halfway through the journey, or some might not have started at all. To that end, Rivet Logic offers a process-oriented methodology that helps customers to either start their journey or take it from where they left off and reach the finish line. Through this nimble and flexible approach, Rivet Logic focuses on bringing value to client’s businesses and organizational goals, garnering success along the way. “We elevate them to a position where technology is not a barrier but a key enabler,” remarks El-Nattar.
Rivet Logic delivers personalized digital experiences for customers, employees, and all stakeholders, from strategy to implementation. The company begins its typical engagement with strategy development, where they conduct design thinking workshops that help clients understand and map out their digital transformation journey. The next phase is the design, where Rivet Logic decides on re-platforming or supporting the underlying application architecture. Once the design is finalized, the company implements the right technology and the right solutions pertinent to client requirements. Rivet Logic also offers managed services and cloud hosting, ensuring business continuity and disaster recovery for organizations.
While many companies offer these services alone, Rivet Logic differentiates itself by providing them as distinct practices and competes as a standalone company against competitors in each field. The company not only handles the process from scratch but assist clients who need help halfway in their journey. For instance, if a client has done the design thinking workshops and knows the digital assets that need to be replaced, Rivet Logic can put together a robust architecture and complete the process. Such riveting experiences have attracted clients from across various industries and positioned Rivet Logic as a reputed organization that has never tasted failure in 15 years of service.
We guarantee high-quality, low risk, and cost-effective IT services and ensure solutions that last many years into the future and keeps innovating
Another factor that differentiates Rivet Logic is its consulting approach towards client engagement. Leveraging its focused expertise, the company calls out when clients make architecturally unsuitable decisions and articulate the consequences, ensuring informed decisions at every step of engagement. Rivet Logic’s support does not end there; they also provide sound alternatives to the problem such that the clients don’t face problems in the long-term. This has created a close-knit relationship with most clients that have lasted more than a decade now.
Illustrating Rivet Logic’s services’ efficiency, El-Nattar highlights an instance where they helped Marriott International, one of its esteemed clients. Rivet Logic is the first company to perform cloud migration for one of the business-critical digital assets of Marriott International. Impressed by the benefits gained through this migration, the company was given the assignment to re-platform the entire franchise internet, a business-critical portal for franchisees and employees, including thousands of global users. Rivet Logic was able to re-platform the digital asset cost-effectively through phases approach. When another department approached the company for re-platforming, it proved that it could render its unique methodology to any digital asset and support sophisticated requirements. Leveraging deep expertise and effective feedback, Rivet Logic conducted a well-defined process with no risks involved and assisted the client with recommendations for every problem on an ongoing basis. Over three years, the company was supporting one department, and by the end of the third year, Rivet Logic was helping more than five departments with different solutions.
Such proven capabilities have also empowered Rivet Logic to help businesses stay afloat during the current pandemic situation. The company has built a solution that allows customers to conduct virtual fundraising for non-profits by implementing virtual conferences using AWS infrastructure. Further, Rivet Logic can implement the WebEx or Zoom type functionality as part of the solution rather than integration. Moving forward, the company plans to continue delivering digital experiences driven by content and optimized with data, ensuring bottom-line results to clients.